Solo Privacy Policy

Last Updated: August 24, 2026

SoloSuit, Inc., doing business as Solo, and formerly known as Lawble, Inc., together with its subsidiaries and affiliates (collectively, “Solo,” “we,” “us,” or “our”), respects your privacy.

This Privacy Policy explains how we collect, use, disclose, retain, and protect Personal Information when you access or use our websites, applications, products, and services, including SoloSuit, SoloSettle, Ask Solo, and other artificial-intelligence-enabled features, document preparation and filing services, payment services, customer support, and related services (collectively, the “Services”), or otherwise interact with us.

“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with you or your household. It does not include information that is lawfully public, aggregated, or deidentified so that it cannot reasonably be linked to you.

1. Scope and Important Information About Our Services

Our Services may allow you to:

prepare, review, sign, mail, or file documents in response to a debt-collection lawsuit;
upload, store, and manage documents and information concerning a debt, lawsuit, creditor, or collector;
locate, identify, or verify debts or accounts associated with you;
communicate with creditors, debt purchasers, account servicers, collection agencies, and collection law firms;
initiate, receive, and respond to settlement offers and counteroffers;
review and execute settlement agreements and related documents;
make or facilitate payments to creditors, collectors, law firms, and SoloSuit;
obtain a soft credit inquiry with your separate authorization;
use artificial-intelligence-enabled tools and other educational or self-help resources; and
receive customer service, account notices, and other communications.

SoloSuit is not a law firm and does not provide legal advice. When an independent attorney reviews a document or provides a legal service, that attorney’s handling of your Personal Information may also be governed by the attorney’s own privacy and professional obligations.

Our Services are intended for individuals in the United States who are at least 18 years old.

2. Personal Information We Collect

The Personal Information we collect depends on the Services you use and how you interact with us. We may collect the following categories:

A. Identifiers and Contact Information

This may include your name, mailing address, email address, telephone/mobile number, date of birth, account username, password, Internet Protocol address, device identifiers, and other identifiers.

It may also include government-issued identifiers, such as your Social Security number, driver’s license number, state identification number, or portions of those identifiers. We may collect a full Social Security number in order to verify your identity, conduct an authorized soft credit inquiry, locate or match a debt or account, or provide another Service that you request.

B. Debt, Account, and Collection Information

This may include the name of a creditor, debt purchaser, servicer, collector, or collection law firm; account or reference numbers; the type and amount of a debt; balances; payment history; account status; the identity of a current or prior account owner; settlement history; offers and counteroffers; creditor or collector communications; and information concerning disputes, collection activity, or credit reporting.

C. Lawsuit, Court, and Legal-Document Information

This may include complaints, summonses, answers, motions, court notices, case numbers, court names, hearing dates, judgments, garnishments, liens, settlement agreements, consent judgments, evidence, factual allegations, defenses, and other information contained in court records or documents you create, submit, or upload.

D. Financial, Payment, and Hardship Information

This may include income, expenses, ability to pay, hardship descriptions, proposed settlement terms, bank-account information, routing numbers, payment-card information, payment authorizations, payment status, transaction history, and information needed to process or reconcile payments.

Payment processors and financial institutions may collect payment credentials directly from you. We may receive tokens, truncated account information, transaction identifiers, payment status, and other information needed to administer the transaction.

E. Credit Information

We may obtain a soft credit inquiry or other credit information from a consumer reporting agency or credit-data provider, including Bloom Credit or another provider disclosed to you. To request the inquiry, we may disclose information such as your name, Social Security number, date of birth, and address to that provider. A soft inquiry does not affect your credit score. We obtain and use consumer-report information only for a purpose permitted by applicable law and may require a separate written authorization.

F. Communications and User Content

This may include emails, chat messages, telephone communications, customer-support requests, survey responses, reviews, testimonials, feedback, recordings, uploaded photographs or documents, settlement communications, and other content you provide or authorize us to access.

If you use our artificial-intelligence-enabled feature, we may collect your prompts, questions, uploaded materials, conversation history, the responses generated by the feature, and your feedback concerning those responses. Do not submit information to our AI feature that is not reasonably necessary for the assistance you are requesting.

G. Information About Other People or Entities

You may provide information about a creditor, collector, attorney, co-obligor, spouse, dependent, or other person or entity. You are responsible for having authority to provide that information to us.

H. Device, Internet, and Usage Information

We may automatically collect browser type, operating system, hardware model, device identifiers, mobile-network information, IP address, pages viewed, links clicked, referring and exit pages, dates and times of access, session duration, email interactions, approximate location derived from an IP address, and information about how you use the Services.

With your permission, we may collect precise geolocation information from your device if a feature requires it. You may withdraw device permission through your operating-system settings.

I. Inferences and Service Preferences

We may derive preferences, likely Service needs, or other inferences from the information described above to personalize the Services, identify relevant features, prevent fraud, provide customer support, or improve our products.

J. Sensitive Personal Information

Some of the information described above may be considered “sensitive” under applicable law. This may include Social Security and other government-identification numbers; financial-account and payment information; account credentials; precise geolocation; consumer-report information; and information concerning a person’s health or financial hardship.

We use and disclose Sensitive Personal Information only as reasonably necessary to provide the Services you request, verify or secure accounts and transactions, comply with law, or for other purposes permitted by applicable law. We do not use Sensitive Personal Information to infer characteristics about you for advertising, and we do not sell or share Sensitive Personal Information for cross-context behavioral advertising.

3. Sources of Personal Information

We may collect Personal Information from:

you, including through forms, uploads, communications, transactions, and account settings;
a person you authorize to act for you;
public sources, including court dockets, court filings, government records, and publicly accessible websites;
creditors, debt purchasers, account servicers, collection agencies, collection law firms, attorneys, and their representatives;
consumer reporting agencies, credit-data providers, identity-verification providers, fraud-prevention providers, and data providers;
payment processors, financial institutions, electronic-signature providers, mailing and filing providers, and other companies involved in providing the Services;
referral sources, affiliates, advertising or marketing partners, and other third parties, where permitted by law; and
cookies, pixels, software-development kits, log files, and similar technologies used on our websites, applications, and communications.

4. How We Use Personal Information

We may use Personal Information to:

provide, operate, maintain, personalize, and improve the Services;
create, review, sign, mail, serve, or file documents at your request;
identify, locate, match, and verify a debt, account, creditor, collector, law firm, lawsuit, or court matter;
verify your identity and authenticate your account;
conduct a soft credit inquiry when separately authorized;
transmit communications, settlement offers, counteroffers, acceptances, and documents initiated or approved by you;
receive and present account information, offers, counteroffers, settlement documents, and payment information from creditors and collectors;
facilitate, process, reconcile, and service payments and settlement plans;
provide artificial-intelligence-enabled features, customer support, and technical assistance;
communicate with you about your account, transactions, deadlines, offers, payments, security, and changes to the Services;
send marketing communications where permitted by law and consistent with your choices;
analyze use of the Services, troubleshoot problems, test features, conduct research, and improve accessibility, performance, and user experience;
establish, exercise, or defend legal claims and protect the rights, property, and safety of SoloSuit, our users, and others;
comply with applicable laws, regulations, court orders, subpoenas, audits, examinations, and lawful governmental requests; and
carry out another purpose that we describe when we collect the information or that you authorize.

5. Disclosures to Creditors, Collectors, and Collection Law Firms

We may disclose Personal Information to your creditor, debt purchaser, account servicer, collection agency, collection law firm, attorney, or other authorized representative associated with a debt you identify, a debt showing on your credit report, to locate your debt(s), or a debt that you ask us to address (each, a “Debt Recipient”).

Depending on what is reasonably necessary to identify and verify you and the applicable account and to provide the requested Services, the information disclosed may include:

your name
full or partial Social Security number or another government identifier;
date of birth;
address;
creditor, collector, account, case, and balance information;
lawsuit and court information; and
payment instructions, transaction information, and payment status.

We disclose this information to identify, locate, match, and verify the applicable account(s); transmit communications and settlement offers initiated or approved by you; receive responses and counteroffers; prepare and deliver settlement documents; facilitate or process payments; and administer an agreed settlement or payment plan.

Where reasonably practicable, we use less sensitive information, such as your name, account number, case number, address, date of birth, or the last four digits of your Social Security number, before disclosing your full Social Security number. We disclose a full Social Security number when reasonably necessary for an authorized purpose and through a method that we determine is reasonably appropriate for the sensitivity of the information. We do not disclose Social Security numbers, debt information, or settlement information for unrelated advertising or marketing.

A Debt Recipient generally acts independently and is not a SoloSuit service provider merely because SoloSuit transmits information to or from that recipient. A Debt Recipient may process information under its own privacy policy and legal obligations.

6. Other Ways We Disclose Personal Information

We may also disclose Personal Information as follows:

A. Service Providers and Contractors

We may disclose information to companies that perform services for us, such as cloud hosting, data storage, cybersecurity, identity verification, fraud prevention, credit-data access, payment processing, banking and ACH services, document generation, electronic signatures, mailing, service of process, court filing, communications, customer support, analytics, accessibility, artificial-intelligence technology, and professional services.

We require service providers to process Personal Information only for authorized purposes and to provide protections appropriate to the nature of the information, as required by applicable law and our agreements.

B. Independent Attorneys and Legal-Service Providers

If you purchase or request attorney review or another legal service, we may disclose relevant information and documents to the independent attorney or legal-service provider selected to perform that service. The attorney or provider may collect additional information directly from you.

C. Consumer Reporting and Credit-Data Providers

With your separate authorization or another legally permissible purpose, we may disclose identifying information to and receive credit information from consumer reporting agencies and credit-data providers. We do not obtain a consumer report without a permissible purpose under applicable law.

D. Payment Processors and Financial Institutions

We may disclose information to payment processors, banks, card networks, ACH operators, trust-account providers, creditors, collectors, and other parties involved in authorizing, processing, receiving, reconciling, reversing, or disputing a payment.

E. Affiliates

We may disclose information among our subsidiaries and affiliates for purposes consistent with this Privacy Policy. We do not share text-message opt-in data or consent among affiliates for their own marketing purposes.

F. Professional Advisers and Compliance Providers

We may disclose information to auditors, accountants, insurers, attorneys, security assessors, regulators, examiners, and other professional advisers or compliance providers where reasonably necessary for their services.

G. Legal, Safety, and Fraud-Prevention Purposes

We may disclose information if we reasonably believe disclosure is necessary to comply with applicable law, regulation, legal process, court order, subpoena, audit, examination, or governmental request; enforce our agreements; investigate or prevent fraud, security incidents, or unlawful conduct; protect against liability; or protect the rights, property, or safety of SoloSuit, our users, or others.

H. Business Transactions

We may disclose information in connection with an actual or proposed merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar business transaction. The recipient will be required to handle Personal Information in a manner consistent with applicable law and any commitments that continue to apply.

I. At Your Direction or With Your Consent

We may disclose information to another person or entity when you direct us to do so, consent to the disclosure, intentionally use the Services to interact with that person or entity, or ask us to complete a transaction involving that person or entity.

J. Public Content

If you submit a review, testimonial, public comment, or other content for publication, we may publish it as described when you submit it. Do not include sensitive information in content intended to be public.

K. Aggregated and Deidentified Information

We may use and disclose aggregated or deidentified information that cannot reasonably be linked to you. We will not attempt to reidentify information that we maintain as deidentified except as permitted by law to test whether our deidentification processes are effective.

7. Sale, Sharing, Targeted Advertising, and Third-Party Marketing

We do not sell Personal Information for money. We do not sell or share Social Security numbers, financial-account credentials, consumer-report information, debt information, lawsuit information, hardship information, or settlement information for cross-context behavioral advertising or a third party’s unrelated marketing.

We may use analytics and advertising technologies that disclose online identifiers, device information, and Internet or usage activity to analytics or advertising providers. Some state laws may define these disclosures as a “sale,” “sharing,” or use for “targeted advertising,” even when no money is exchanged.

Where applicable, you may opt out of these disclosures by using the Your Privacy Choices link in the footer of our website, adjusting our cookie settings, enabling a legally recognized browser-based opt-out preference signal such as Global Privacy Control, or contacting us as described in Section 14. We process recognized opt-out preference signals as required by applicable law.

We do not disclose Personal Information to third parties for their own direct marketing unless you separately request or consent to that disclosure. We do not knowingly sell or share the Personal Information of anyone under 16 years old.

8. Cookies and Similar Technologies

We and our providers may use cookies, pixels, local storage, software-development kits, and similar technologies to:

keep you signed in and operate essential features;
remember your settings and preferences;
protect accounts and prevent fraud;
understand how the Services are used;
measure performance and communications;
improve the Services; and
provide or measure advertising where permitted.

You may manage cookies through your browser or device. Blocking some technologies may affect the availability or functionality of the Services.

Some browsers offer a “Do Not Track” setting. Because there is not a uniform industry standard for Do Not Track signals, we do not respond to those signals unless required by law. We do respond to legally recognized opt-out preference signals, including Global Privacy Control, where required.

9. Communications and Text Messages

We may use your contact information to send transactional, account, security, settlement, payment, customer-service, and other Service-related communications. These communications may be necessary to provide the Services and may continue even if you opt out of marketing messages.

You may opt out of marketing emails by using the unsubscribe link in the message or by contacting us at support@solosuit.com.

We do not sell or share your mobile number or text-message opt-in data or consent with third parties or affiliates for their own marketing or promotional purposes. We may disclose this information to communications providers, mobile carriers, aggregators, and other vendors only as necessary to deliver and administer the messaging program.

10. Consumer Health and Hardship Information

You may voluntarily provide information concerning a physical or mental health condition, medical treatment, disability, injury, family condition, or other health-related circumstance as part of a hardship statement, legal document, settlement communication, or support request. Please provide only information that is reasonably necessary for the Service you request.

We may collect this information directly from you or a person you authorize. We use it to prepare a hardship statement or document, transmit information that you direct us to provide to a Debt Recipient or attorney, support your account, prevent fraud, comply with law, and provide the requested Service.

We do not sell consumer health information or use it for targeted advertising. We disclose it only:

when reasonably necessary to provide a product or Service you request; or
as permitted or required by law.

Where applicable law requires consent to collect or share consumer health information, we will request consent separately and before the applicable collection or disclosure. You may withdraw consent for future collection or disclosure by contacting us, but withdrawal will not reverse disclosures already completed at your direction.

Subject to applicable law, you may request access to, correction or deletion of, or a list of third parties and affiliates that received, your consumer health information. Instructions for submitting a request appear in Section 14.

11. Social Security Number Protection

We maintain policies and safeguards designed to protect the confidentiality of Social Security numbers and prevent unlawful disclosure. We restrict access to personnel and providers with a legitimate business need, prohibit unlawful disclosure, and require secure disposal when the information is no longer reasonably necessary.

We may disclose a full or partial Social Security number:

to verify your identity;
to conduct a soft credit inquiry that you separately authorize;
to identify, locate, match, or verify a debt or account;
to a Debt Recipient in connection with a Service you request or to locate a debt;
to service providers that need the information to perform an authorized function;
to prevent fraud, identity theft, or security incidents; or
as permitted or required by law.

We do not publicly display Social Security numbers or disclose them for unrelated advertising or marketing.

12. Data Security

We use administrative, technical, and physical safeguards designed to protect Personal Information against accidental or unlawful loss, misuse, access, disclosure, alteration, and destruction. Depending on the nature of the information and system, these safeguards may include access controls, authentication, encryption, logging and monitoring, vulnerability management, employee training, incident-response procedures, and service-provider oversight.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for protecting your password, devices, and account credentials and for notifying us promptly if you believe your account or information has been compromised.

If we discover a security incident involving Personal Information, we will investigate and provide notices as required by applicable law.

13. Account Information

14. Your Privacy Choices and Rights

Depending on where you live and subject to legal exceptions, you may have the right to:

confirm whether we process your Personal Information;
request access to or a copy of Personal Information we maintain about you;
request correction of inaccurate Personal Information;
request deletion of Personal Information;
obtain certain information in a portable format;
opt out of the sale or sharing of Personal Information, targeted advertising, or certain profiling;
limit certain uses or disclosures of Sensitive Personal Information;
withdraw consent for future processing where processing is based on consent;
request a list of third parties to which certain information was disclosed;
appeal our refusal to act on a privacy request; and
exercise your rights without unlawful discrimination or retaliation.

We use and disclose Sensitive Personal Information only for purposes reasonably necessary to provide the Services you request and for other limited purposes permitted by law. We do not use Sensitive Personal Information to infer characteristics about you for advertising. You may nevertheless contact us with questions or a request concerning Sensitive Personal Information.

These rights are not absolute. For example, we may retain or use information as necessary to complete a transaction you requested, comply with law, detect fraud, protect security, exercise legal rights, or satisfy another lawful exception.

A. Submitting a Request

HOW TO SUBMIT A PRIVACY REQUEST

You may submit a privacy request by:

emailing support@solosuit.com with the subject line “Privacy Request”;
calling (833) 405-1544; or
using the Your Privacy Choices or privacy-request tool made available on our website.

Please describe the right you wish to exercise and provide information reasonably necessary for us to identify you and locate your records. Do not send your full Social Security number by ordinary email.

We may verify your identity by asking you to log into your account, respond from an email address or telephone number associated with your account, confirm information we already maintain, provide a signed declaration, or complete another reasonable verification step. We will use information submitted for verification only to process and protect your request.

An authorized agent may submit a request for you where permitted by law. We may require proof of the agent’s authority and may ask you to verify your identity or confirm that you gave the agent permission.

If we deny your request, you may appeal by replying to our decision or emailing support@solosuit.com with the subject line “Privacy Appeal.” We will respond within the period required by applicable law and explain how you may contact the appropriate regulator or state attorney general if your appeal is denied.

B. Account Information

You may access and update your account profile information by logging into your account via our Services. When you close your account or otherwise cease your relationship with us, we may retain certain information as required by law or for our legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time. Upon your death, your account and all personal information associated with your account will be suspended for 30 days, and after that period of time, we will delete your account and all personal information associated with your account, except to the extent we are required to retain this information by law.

C. Promotional Communications

You may opt out of receiving promotional communications from SoloSuit by following the instructions in those messages or by calling us at (833) 405-1544 or by emailing us at support@solosuit.com. Please note that if you opt out, we may still send you transactional or relationship messages, such as those about your account or our ongoing business relations.

D. Cookies and Local Storage

Most web browsers are set to accept cookies and local storage by default. If you prefer, you can usually choose to set your browser to remove browser cookies or clear local storage. Please note that if you choose to remove or reject these technologies, this could affect the availability and functionality of our Services.

E. Mobile Push Notifications/Alerts

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You should be able to stop receiving these messages responding with “STOP”; by changing the notification settings on your mobile device; by calling us at (833) 405-1544; or by emailing us at support@solosuit.com.

15. Third-Party Services and Links

The Services may contain links to or integrations with third-party websites, applications, products, or services. This Privacy Policy does not govern a third party’s independent privacy practices. Review the third party’s privacy policy before providing information directly to it.

When you intentionally direct us to connect with a third party or use a third-party service, information may be exchanged as necessary to complete your request. A third party may act as our service provider, as an independent business, or in both capacities depending on the circumstances.

16. Children and Minors

The Services are not directed to individuals under 18, and we do not knowingly collect Personal Information from anyone under 18. If you believe a person under 18 has provided Personal Information to us, contact us so that we can investigate and take appropriate action.

We do not knowingly sell or share the Personal Information of anyone under 18 for cross-context behavioral advertising.

17. International Processing

SoloSuit is based in the United States, and the Services are intended for use in the United States. We and our service providers may process and store information in the United States and other countries where we or they operate. Those countries may have privacy laws that differ from the laws where you live. We use safeguards required by applicable law for international transfers.

18. Financial Privacy

Some Personal Information handled in connection with the Services may be subject to federal or state financial-privacy laws, including the Gramm-Leach-Bliley Act, instead of or in addition to generally applicable state privacy laws. Where required, we may provide a separate financial privacy notice describing our collection, disclosure, and protection of nonpublic personal information. Nothing in this Privacy Policy is intended to limit rights or obligations that apply under a separate financial privacy notice.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy and update the “Last Updated” date. If a change materially affects how we use or disclose Personal Information, we will provide additional notice and obtain consent when required by applicable law.

We will not apply a materially expanded disclosure practice to Personal Information collected under an earlier privacy promise when affirmative consent is required by law.

20. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, contact us at:

SoloSuit, Inc.
2261 Market Street #4379
San Francisco, CA 94114
Email: support@solosuit.com
Telephone: (833) 405-1544